EXTERNAL SERVICES

Job Description

RMC Events Unarmed Security Officers provide security coverage 365 days a year/24hrs a day and employs over one hundred fifty DCJS 01-E Licensed Unarmed Security Officers to provide post security and mobile patrols. Our clientele includes VCU (both Monroe & MCV campuses), the VCU Health System, Sheltering Arms Institute Rehabilitation Center, The University of Richmond, Collegiate School, Virginia State University, and the Wilton Companies.
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The primary purpose of RMC Unarmed Security Officers is to enhance safety & security to the students, faculty, and staff on and throughout various locations in the Greater Richmond area. Our staff provides high visibility and highly proactive engagement with members of the community. RMC Unarmed Security Officers will often be the first point of contact for students, patients, faculty, visitors, and the public.

Skills Required

  • Ability to interact cordially and communicate with a diverse community.

  • Ability to operate a portable radio and provide clear transmissions in English.

  • Effective oral and written communication skills in English.

  • Ability to assess and evaluate situations quickly, accurately, and effectively.

  • Must be able to accurately follow SOP’s (Standard Operating Procedures) & Post Orders.

  • Must have reliable transportation and always be punctual for assigned shifts.

Education, Training, and Certifications Required

  • Must possess a minimum of a high school diploma or equivalent. College education or equivalent is preferred.

  • Previous law enforcement, military, and/or security experience is preferred.

  • Must obtain a VA DCJS 01-E Unarmed Security Officer License prior to beginning work. This course will be taught in-house and includes a full fingerprint background check, classroom instruction, and final exam. Clery Act, Title IX, basic CIT, and Civil Diversity training will also be included in this instruction. This license must be renewed bi-annually by completing a recertification course also taught in-house.

Essential Position Functions and Key Duties

  • External Security Services (ESS) Staff serve as additional eyes and ears to the VCU Police Department in addition to various other units such as Residential Housing, Academic & Commercial Centers, & the Institute of Contemporary Arts (ICA).

  • External Security Services (ESS) Staff are required to provide timely notifications to our Command Post on situations relative to hazards, suspicious persons/activity and medical/other emergencies.

  • External Security Services (ESS) Staff will maintain daily Occurrence Logs and Incident specific reports to account for services they provide.

  • External Security Services (ESS) Staff will be approachable, proactive, and aware of persons who appear lost or looking for assistance and provide proactive assistance to those individuals.

  • External Security Services (ESS) Staff will provide the public with accurate directions, information, and assistance relative to VCU’s students, faculty, and visitors.

  • External Security Service (ESS) Staff will be a deterrent to crime by being highly visible and extremely proactive in engaging with a broad collegiate community.

Other Requirements

  • Must be at least 18 years of age

  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the U.S.

  • Must have a strong and verifiable work history with focus given to customer service positions.

  • Must submit to an extensive background check including: criminal history (VA State Police & FBI fingerprints), personal & professional references, & employment and education verification.

  • Must provide a DMV driving record for any mobile patrol positions.

  • Must maintain a neat, clean, & well-groomed appearance always.

  • Must be able to physically carry out job duties which will include up to eight hours patrolling which will entail standing, sitting, and walking for extended periods of time.

  • Must be physically able to work in all kinds of weather environments and scenarios.

  • Must understand the dynamics of working in a diverse and fluid collegiate setting.

  • Must be able to work a permanent schedule with an on-call responsibility for a few days each month.